This is our schools second time ordering with Balsa Central and it won't be the last! They are fantastic to work with and very helpful if you have questions. We ordered through the website this time and it was nice to be able to add products to the cart and checkout using the school system/invoice generator. Our order shipped super fast and the balsa wood was exactly what we wanted. It's already in the classroom being used.
Refund Policy
Refunds and Returns
We take pride in our products and customer satisfaction. If you are unhappy with your order for any reason, please contact us right away!
We will work with you to rectify the problem as quickly as possible.
- Refunds will not be accepted after 7 days from date of arrival, unless otherwise agreed upon
- The customer must receive prior authorisation before products are returned
- Orders returned within this period will be refunded 100% minus initial shipping charges
- The customer is responsible for acceptable repackaging of all returns
- The freight charges for the returned products are at the customers expense
- All products must be unused, undamaged and in its original state in which found
- Credit will not be given to further purchases on returned goods
At Balsacentral, we understand that there can be variations in our products due to the fact that they are natural timber and fibres. We appreciate your understanding that these variations are allowable and do not qualify for a refund. If you have any further questions or concerns, please don't hesitate to reach out to us.